Delivery & Returns
Our lead time for branded products is 7-10 working days.
Unbranded items will be despatched in 5-7 working days.
All returned items must:
Be returned within 14 days of receipt. We will not accept the return after this time has elapsed. Be unworn, unaltered and unwashed and in resalable condition. All original tags and labels attached. Promotional items should also be returned if you are returning the entire order. Not be embroidered, bespoke or customized
4 Simple Steps to return
(a) Complete the returns form
(b) Return number to be issued
(c) Prepare your package.
You can use the original packaging that your item arrived in to return it to us. Ensure that you insert your completed Returns Form along with the item that you are returning before sealing the package.
Ensure that the following address is clearly visible on the outside of the package:
Ioma Returns Unit,
You can send the package back to us through Royal Mail or your own courier service.
We recommend you to use recorded delivery to mail your return.
Please note you will be responsible for all return shipping charges.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchanged refund.
If your returns are approved, then your exchange/refund will be processed, and a credit will automatically be applied to the original method of payment, usually within 7-10 working days.
On the top right hand side of the screen click 'Account'
This will bring up your order history.
Yes, we can send out samples.
New customers spending less than £5,000 per annum must pay for samples.
Corporate customers spending more than £5,000 per annum qualify for a limited number of free samples.
We accept multiple payment methods including :
Amex, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay and Visa.